How to Search Consumer Forum Cases in India (e-Jagriti and Beyond)

How To · Consumer Forum Cases

Updated for 2026 · Claw Editorial

A consumer complaint in India can sit at any one of three different commissions, District, State or National, and the portal used to search for it has changed more than once in the last few years. That combination makes it easy to search in the wrong place, or on an old link that no longer holds current data. This guide explains, step by step, how to find and track a consumer forum case today: which portal to use, how to pick the right commission, and how to read the status once you find the case.

01Why searching a consumer case is confusing

Consumer disputes in India, complaints about a defective product, a deficient service, or unfair trade practice, are heard by a network of quasi-judicial commissions, not the regular civil courts. That alone is not unusual. What makes search hard is that the online system behind these commissions has been rebuilt more than once.

Several portals, one after another

For years, consumer commissions ran on a case-management system called Confonet, with e-filing added later through a separate portal called e-Daakhil, launched in September 2020. Many state commissions also ran their own local pages. A litigant or advocate searching for a case often had to know which of these systems held the record, and old bookmarks and search results still point to these legacy names.

The systems have since been unified

As of January 2025, the government merged Confonet, e-Daakhil, and the older case-management applications into a single platform called e-Jagriti, run by the Ministry of Consumer Affairs, Food and Public Distribution. e-Jagriti is now the current, primary place to search a consumer case, across the District, State and National Commissions, in one system instead of several.

02The three-tier consumer commission structure

Before you search, it helps to know which commission your case is likely to be in, since a case is filed and shown at only one level unless it is on appeal.

• District Commission (DCDRC): the entry-level forum in each district, for complaints about smaller-value goods or services.
• State Commission (SCDRC): one per state, which hears bigger original complaints and also appeals from District Commission orders.
• National Commission (NCDRC): the apex consumer commission, in New Delhi, which hears the largest original complaints and appeals from State Commission orders.

Under the Consumer Protection (Jurisdiction) Rules, 2021, which value of goods or services decides which commission a fresh complaint is filed at:

A further appeal against a National Commission order can go to the Supreme Court of India. This is why the same dispute can, over its life, show up as a separate case record at two or even three different commissions.

A consumer case does not move between commissions on its own record. Each stage of an appeal is a fresh case number at the next commission, so tracking a dispute end to end means searching more than once.

03How to search a consumer case, step by step

The steps below work whether you are a consumer checking your own complaint or an advocate tracking a client’s matter.

1. Go to the official consumer case portal, e-Jagriti. Use the government site directly rather than a third-party page, since it is the current, primary source of record for case status across all three commission levels.
2. Pick the commission level. Select District, State or National, based on where the case was filed or where an appeal is currently pending. If you are not sure, start at the level suggested by the value of the original claim, using the jurisdiction table above.
3. Search by case number, or by party name. A case number gives the fastest, most precise result. If you do not have one, search by the complainant’s or opposite party’s name, along with the state or district and, where asked, the commission and year, to narrow the results.
4. Open the case and read the status. Check the current stage of the case, the next date of hearing, and any orders or interim orders already passed and uploaded.
5. If the case has gone on appeal, search again at the next commission. An appeal from a District Commission order gets a new case number at the State Commission, and an appeal from a State Commission order gets a new case number at the National Commission, so repeat the search one level up to follow the matter through.

04Reading the case status page

Once you open a case record, a few fields matter most.

• Current status: whether the case is pending, listed for hearing, reserved for orders, or disposed.
• Next date of hearing: the date to calendar, so a hearing is not missed.
• Orders and interim orders: uploaded copies of orders passed so far, which matter for both compliance and for deciding whether to appeal.
• Parties and case type: useful to confirm you have found the right record, since names can repeat across commissions.

If a detail looks outdated, for instance a hearing date that has already passed with no update, it is worth checking again after a short gap, since commission registries update records on their own schedule rather than in real time.

05Tracking an appeal across tiers

The three-tier structure is honest about one thing: an appeal is not a continuation of the same case record, it is a new filing at a higher commission, with its own case number and its own entry on the portal.

To follow a dispute end to end, note the outcome and date of the order at each level, then search the next commission using the same party names and, where available, a reference to the order under appeal. Appeals must be filed within a limited period of the lower commission’s order, so check the current deadline before relying on this route. For a portfolio with several ongoing consumer matters, this is the step that is easiest to miss manually, since each appeal has to be searched for separately rather than appearing automatically under the original case.

06Where Claw fits

For a single complaint, e-Jagriti is the right, and the only, place to search. The friction shows up once an entity, say an insurer, a builder, an e-commerce company, or a bank, has many consumer complaints running at once, spread across different District and State Commissions in different states. Each of those has to be opened and checked separately on the portal, on its own schedule.

Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.

Its case tracking is built to follow matters across courts and tribunals, so instead of repeating this search commission by commission, a legal team can get case updates, next-hearing alerts, and order tracking pulled into one place for the whole portfolio, with a live API available for teams that want to pull this data into their own systems. See litigation monitoring by API for how that works, and our dedicated guide to consumer forum case tracking software for tools built specifically around this problem. For how Claw’s coverage maps to consumer and RERA matters specifically, see consumer and RERA case coverage, and for how corporates typically structure this kind of tracking, see consumer litigation management for corporates.

07Sources and further reading

Primary sources for consumer case search and the commission structure:

• e-Jagriti (official consumer case portal): e-jagriti.gov.in
• National Consumer Disputes Redressal Commission (NCDRC): ncdrc.nic.in
• Claw: clawlaw.in

Portal names and URLs for consumer commissions have changed more than once in recent years. Confirm the current portal and any deadline figures before relying on them.

08Frequently asked questions